Please add $13 to the flat rate for shipping to Canada and $18 for shipping to UK.
* Please note that orders shipped to Canadian customers may be subject to Canadian duty. This is beyond the control of Matilda Jane and is up to the discretion of Canadian Border Agency. Duty can range anywhere from 5% to over 30%. Canadian customers must be mindful of this prior to ordering. Matilda Jane is not liable for such duty fees and cannot take a package back if the customer refuses delivery.
Now, the fne print:
Please allow 1-2 weeks for your Platinum order to be processed and shipped, although usually we are able to process and ship your order within a few days. During extremely large Platinum uploads, orders may take longer to ship out than the usual 1-2 week process/ship time.
(Please Note: Due to the exlusivity of Platinum pieces, we are unable to cancel or make changes to any Platinum orders after they've been placed. So, if you indeed have a change of heart and no longer want your Platinum items, you will need to wait until your items arrive at your door and then follow our regular return/exchange process)
Due to the nature of our business, all orders are required to be paid for in full at the time of order. By purchasing online, you are agreeing to these terms.**
RETURNS/EXCHANGES FOR PLATINUM ORDERS
Matilda Jane is an UNPREDICTABLE design, and we trust you understand our slight irregularities, as they are not considered a reason for return. We are certain you will be delighted with your Matilda Jane purchase. But if you are unsatisfied please let us know and we will happily address your concern.
*ALL NON-DEFECTIVE PLATINUM RETURNS MUST BE RETURNED WITHIN 14 DAYS OF YOUR UPS/USPS DELIVERY AND MUST BE IN UNWORN/UNWASHED CONDITION. (Some Platinum Items are non-returnable and will be indicated as such in the description of the item)
*PLATINUM ITEMS CANNOT BE EXCHANGED FOR OTHER PLATINUM ITEMS OR TRUNK SHOW ITEMS.
*PLATINUM ITEMS CAN BE EXCHANGED ONLY FOR THE EXACT SAME ITEM IN A DIFFERENT SIZE. IF YOU WISH TO EXCHANGE ONE ITEM FOR A DIFFERENT ITEM, SIMPLY RETURN THE ITEM YOU NO LONGER WANT (SUBJECT TO THE 14 DAY POLICY ABOVE) AND GO ONLINE TO PURCHASE YOUR DESIRED ITEM.
*ANY DEFECTIVE PLATINUM ITEM MUST BE RETURNED WITHIN 60 DAYS OF THE DATE YOUR ORDER WAS SHIPPED. IF YOUR ITEM IS DEEMED DEFECTIVE WE CAN OFFER AND EXCHANGE IF AVAILABLE BUT WE WILL NO LONGER ACCEPT ITEMS FOR REPAIR.
*PLEASE UNDERSTAND THAT WE CANNOT TAKE RETURNS OR EXCHANGES ON HAIR ACCESSORIES.
*MOST OF THE PLATINUM ITEMS ARE MADE HERE IN THE STATES AND VARIATIONS MAY OCCUR AND ARE NOT CONSIDERED A DEFECT. AFTER ALL, WE ARE THE "UNPREDICTABLE CLOTHING COMPANY".
NOTE: OCCASSIONALLY PLATINUM PIECES WILL BE SOLD AT A DISCOUNT (20% off, 30% off, ....). IN THESE SITUATIONS, WE ARE UNABLE TO TAKE RETURNS. IN OTHER WORDS, ALL DISCOUNTED PLATINUM SALES ARE FINAL
For ALL returns, please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.
Our return address is:
Matilda Jane Clothing
ATTN: Returns Department
4031 Merchant Rd
Fort Wayne, IN 46818
In order to help as many customers as possible acquire Matilda Jane Platinum pieces, we will, at times, be required to place restricitions on quantities ordered. Please contact our office to find out if and when such quantity restrictions are in place.
We take online security very seriously. That's why we've hired the best in the business to monitor our websites and make certain that your online transaction is safe. We use the highest level of encryption possible, have daily vulnerabilitiy scans of our websites and server, and never store or retain your credit card number on our database.
By law, we are required to collect and remit sales tax for any orders shipped to a state in which our company has sufficient Nexus, provided 'clothing' is actually a taxable item in that state. For an up-to-date list of states, please refer to the locate a trunk keeper page of the site. Some states require sales tax to be charged on the shipping cost as well. Any state listed on the locate a trunk keeper page that has an (*) after it, is a state whose sales tax laws require us to charge sales tax on the shipping amount as well as the product itself.